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Ruby Liu MY
One-stop online mental health self-help platform.
When I first watched “Black Mirror” many years ago, I used to think that the idea of integrating technology into our daily lives and replacing human beings seemed far-fetched. However, since the first season of “Black Mirror” aired twelve years ago, artificial intelligence (AI) has rapidly advanced. Chatbots, such as ChatGPT and GPT-4, are now capable of answering various questions, consolidating information, writing essays, translating languages, and even checking and adjusting code. These advancements in AI have transformed industries and improved efficiency in various tasks. Moreover, other AIs like DALL-E and Midjourney can generate images based on text input, and AI systems can even sing and perform popular songs originally recorded by artists like Wong Ka Kui and Terence Lam.
(Source: "VirtualTours" Youtube Channel, applying Wan Kwong's unique vocals to Terence Lam's "Solitude")
With the emergence of the AI era, technology has brought convenience to numerous industries and fundamentally altered the way they operate.
The National University of Singapore has conducted research indicating that an increasing number of robots are being integrated into workplaces, potentially resulting in reduced job security for employees. The study also suggests that prolonged work stress can lead to emotional exhaustion, disengagement, and feelings of detachment, ultimately exacerbating the risk of burnout among workers.
A separate study has highlighted that job insecurity can result in unfavorable organizational citizenship behavior. Specifically, employees may become more focused on their own work and less likely to proactively assist their colleagues, ultimately creating an unfavorable atmosphere and culture that hinders workplace development.
When the pace of technological development exceeds our imagination, and the mainstream media is full of discussions on the trend of artificial intelligence, it is not uncommon to see headlines such as:
"ChatGPT replacing you and me?" and
"AI will replace 18% of the world's jobs"
These seemingly convinced statements and judgments may lead to a wave of panic, making us wonder to ourselves:
"What can I do that AI can't replace?"
Artificial intelligence, a force of both wonder and fear, casts a shadow of uncertainty on job security, evoking feelings of helplessness and anxiety about the future, and a sense of loss of control. Studies suggest that uncertainty amplifies negative emotions such as fear and anxiety, while diminishing positive emotions. The fear of losing one's job not only threatens one's financial stability, but also undermines one's sense of identity and purpose. In a foreign media interview, voice-over artists expressed their concern that AI could easily replicate their voices using pre-existing voice files, leaving them vulnerable to being replaced by artificial intelligence.
Amidst the creeping fear that our hard-earned skills and talents may be supplanted by machines, how can we reaffirm our own value and place in the world?
In a foreign study, individuals from various industries were interviewed to understand the impact of AI on the workplace. Participants shared their perspectives on the competencies that are crucial in the age of AI, including:
Workers, with the increasing prevalence of AI tools, should consider leveraging technology to amplify their strengths and enhance their work.
According to the 2023 Microsoft Work Trend Index Report, 69% of the interviewed workers in Hong Kong express concerns about AI taking their jobs. However, an interesting finding is that despite these concerns, 83% of workers are actually willing to delegate tasks to AI in order to alleviate their workload.
Business executives, compared to employees, perceive the value of AI in the following ways:
Rather than reducing staff, executives hope that AI can empower employees with greater capabilities in their work.
In adopting AI technologies, management can create an environment that equips employees with AI capabilities and enhances transparency to reduce employee anxiety and uncertainty:
Many studies have found that affirming and reflecting on important values and personal attributes can help us become more comfortable with work-related uncertainty and increase our resilience in the face of challenges.
A research team conducted studies and analyzed data on the impact of working with robots across multiple countries, including the United States, Singapore, India, and Taiwan. In one experiment, engineers who worked with robots in an automotive manufacturing company reported feeling stressed and unsettled. However, the researchers found that self-affirmation exercises helped to reduce feelings of helplessness among the 400 participants.
During the exercise, participants selected and wrote down a number of traits and values that were important to them, such as "friends and family," "sense of humor," "social skills," or "exercise," together with the reasons behind them. Employees who completed the self-affirmation exercise had less job insecurity than those who did not, plus the exercise had other positive effects, such as more confidence in working with robots and other coworkers. Research suggests that self-affirmation exercises can lower cortisol levels (the stress hormone that is released into the bloodstream and circulates throughout the body when we are under stress) and allow us to face challenges with greater ease.
Psychologists suggest that recognizing our "uniqueness as human beings" can alleviate unfounded fears of being replaced by machines at work. Moderate fear can motivate progress, and amidst the rapid advancements in artificial intelligence, it's an opportune moment to redirect our attention to our personal qualities, abilities, and values that make us distinct. Moreover, as we utilize AI as a tool, how can we harness its potential to enhance our own strengths and capabilities?
(An advertisement on a construction site in Belgium features the message, “Hey Chat GPT, finish this building..." In response, it replies, "Your skills are irreplaceable.")
TourHeart+ offers self-affirmation exercises, including “A kind letter to myself” and “5 suggestions to be kinder to yourself”. In this exercise, you're invited to write a letter of support and care to yourself, and have a friendly conversation with yourself.
Yam, K. C., Tang, P. M., Jackson, J. C., Su, R., & Gray, K. (2023). The rise of robots increases job insecurity and maladaptive workplace behaviors: Multimethod evidence. Journal of Applied Psychology, 108(5), 850–870.https://doi.org/10.1037/apl0001045
Brynjolfsson, E., Li, D., & Raymond, L. R. (2023). Generative AI at Work (No. 31161). National Bureau of Economic Research. https://doi.org/10.3386/w31161
Markauskaite, L., Marrone, R., Poquet, O., Knight, S., Martinez-Maldonado, R., Howard, S., Tondeur, J., De Laat, M., Buckingham Shum, S., Gašević, D., & Siemens, G. (2022). Rethinking the entwinement between artificial intelligence and human learning: What capabilities do learners need for a world with AI? Computers and Education. Artificial Intelligence, 3, 1-16. . https://doi.org/10.1016/j.caeai.2022.100056
5 Ways to Future-Proof Your Career in the Age of AI by Dorie Clark and Tomas Chamorro-Premuzic https://hbr.org/2023/04/5-ways-to-future-proof-your-career-in-the-age-of-ai
AI anxiety: The workers who fear losing their jobs to artificial intelligence By Josie Cox https://www.bbc.com/worklife/article/20230418-ai-anxiety-artificial-intelligence-replace-jobs
AI Anxiety: Why People Fear Losing Their Jobs To AI and ChatGPT? https://mind.help/news/can-ai-anxiety-have-consequences-on-our-mental-health/
AI哲學辯證／總怕AI取代人類？請先面對自我的存在焦慮 文 / 曾子軒 https://www.gvm.com.tw/article/101414
Ruby Liu MY
Well-being Promotion Officer of Jockey Club TourHeart+ Project
One-stop online mental health self-help platform