Personal Data Collection Statement of the Wellness and Counselling Centre (WACC)

Wellness and Counselling Centre, Office of Student Affairs

Personal Data Collection Statement

I agree to transfer, disclose, grant access to, or share my Personal Data with the Wellness and Counselling Centre, the Office of Student Affairs to facilitate the provision of mental health support and psychological counselling services.

Purpose of Collection 

The Wellness and Counselling Centre may use your personal data for one or more of the following purposes:

1. To handle service registration matters;
2. To arrange in-person mental health support services as needed, such as counselling service, related programmes, and workshops. These services are designed to help you adjust to university life, resolve challenges, and promote personal growth and development.
3. Based on your usage and progress, to schedule counselling services as needed, or to recommend relevant platform content, advice, and guidance.
4. To collect user feedback and conduct system maintenance.
5. To conduct survey and data analysis, and to use anonymized data to compile service evaluation reports, service plans, and other administrative purposes to further optimize both online and offline student mental health support and counselling services.

Transfer of Personal Data 

To facilitate the purposes mentioned above, we may transfer, disclose, grant access to or share your Personal Data with the Wellness and Counselling Centre, subject to the following paragraphs:

a) If we intend to use your Personal Data (including your name and contact details) collected from you for direct marketing purposes (e.g. to send you marketing communications about research activities, news, offers or promotions), we will first obtain your consent (or an indication of no objection) before doing so.

b) If we intend to provide your Personal Data (including your name and contact details) collected from you to third parties for their use in direct marketing, we will first obtain your consent (or an indication of no objection) before doing so.

c) You may opt out of receiving marketing materials from us by using the unsubscribe link in our communications or by contacting us (please refer to the section below for contact information). Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.

Access and Correction of Personal Data

You have the right to: 

i. be informed of what we do with your Personal Information;

ii. request a copy of Personal Information we hold about you;

iii. require us to correct any inaccuracy or error in any Personal Information we hold about you;

iv. request erasure of your Personal Information (note, however, that we may not always be able to comply with your request of erasure if the Personal Information is still necessary for the purpose which we originally collected it for, or for record keeping or legal compliance purposes);

v. object to or restrict the processing by us of your Personal Information (including for marketing purposes);

vi. request to receive some of your Personal Information in a structured, commonly used, and machine-readable format, and request that we transfer such information to another party; and

vii. withdraw your consent at any time where we are relying on consent to process your Personal Information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent).

Requests to exercise the rights stated here above, where applicable, should be made by email and addressed to our team at info@jcthplus.org or by letter and sent to the following address:

Jockey Club TourHeart+ Project
Room 351,3rd Floor, Sino Building, Department of Psychology, CUHK, Shatin, N.T. Hong Kong
Phone: +852 3943-4189
Attn: Professor Winnie W.S. Mak

You can find out more about JCTH+'s policies on privacy and personal data protection by accessing our privacy statement.
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This statement is written in English and may be translated into Chinese. If there is any discrepancy between the English version and Chinese version of this statement, the English version shall prevail.